Harmonizing AR Strategy with “Go to Market” StrategySupport “Go to Market” efforts Implement shared vision of trade credit’s role Provide decision “guard rails” |
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Optimizing Accounts ReceivableIncrease revenue (vs constraining it) Invest optimal amount in AR Control bad debt exposure and loss |
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Controlling CostBest Practice Processes Straight thru Processing Automation Staffing Optimization Identification of low value work |
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Delighting the CustomerAvoid credit holds whenever possible Prompt resolution of disputes Maintain customer accounts in “uncluttered” state Avoid asking for info already provided |